Shipping policy

At BLAKLIFE, we prioritize fast, safe, and transparent shipping for all our premium New Zealand seafood products. To ensure a smooth and reliable shopping experience for every global customer, we have formulated the following official shipping policy.
1. Order Processing & Dispatch
All orders will be processed, packed, and dispatched within1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange professional packaging and rapid delivery immediately after processing, minimizing waiting and transit time for every order.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress. For customers with urgent needs, we support expedited shipping options, which can be selected directly at checkout for faster delivery.
3. Real-Time Shipping Cost Calculation
Shipping fees are calculated in real time based on the total weight of your order and your shipping destination. The exact and final shipping cost will be clearly displayed on the checkout page before you complete payment. We have no hidden fees or extra charges, ensuring full pricing transparency for all customers.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees formulated by the local customs authorities of the receiving country. These additional charges are the recipient’s sole responsibility. We recommend all customers to check the local import regulations, tax standards, and seafood entry rules of your country before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Insurance
As a seafood supplier, we adopt industry-standardshockproof, fresh-keeping, and leak-proof packaging materials to fully protect products during long-distance transportation, effectively avoiding damage, deterioration, or leakage during transit. For all high-value orders, we provide optional shipping insurance services at checkout, bringing you a safer and more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition upon receiving your order. If you find packaging damage, leakage, deformation, or abnormal product conditions, please take clear photos or videos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the package, please submit a feedback application to our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide formal solutions including return, exchange, or compensation services.
7. Professional Customer Support
If you have any questions about order processing, shipping progress, customs clearance, freight charges, or after-sales issues, our professional customer support team is always ready to provide timely and professional guidance. We will reply to your inquiry within 24 working hours to solve your problems efficiently.
Final Statement
BLAKLIFE is committed to optimizing global logistics and packaging solutions continuously. We strive to deliver fresh, high-quality New Zealand seafood to every customer around the world with faster speed, safer transportation, and more reliable service.